Contact Us

You can find the answers to the most commonly asked questions in the FAQ's below, or you can always call us for a quick chat, Monday to Friday, 9:00am - 5:30pm.


You can find the answers to some of our most
commonly asked questions below!

Normally all we require is your full address with postcode. Providing as much detail as possible does help us so we recommend you do, a recent bill should have all the information we need. Each meter has a serial number which is very useful when identifying your meter specifically.
A Kilowatt is a measurement of energy. A Kilowatt hour is the amount of Kilowatts an appliance has used per hour. Your consumption which is shown on your bill is a direct representation of how many kWh's you have used in that period. This is how energy is measured. The more kWh's you use, the more expensive your bill will be.
A standing charge or a daily standing charge is a fixed amount that is charged to you per day regardless of energy consumption. This amount does not change and is normally displayed in £'s or pence. It covers the service cost of having a meter in your property.
Ofgem is the Office of Gas and Electricity Markets. They are a non-ministerial government department and an independent National Regulatory Authority, recognised by EU Directives. Their principal objective when carrying out functions is to protect the interests of existing and future electricity and gas consumers.
Quite simply what the name suggests. A one page industry recognised document which gives permission to the broker from the customer, allowing us to discuss the specifics of your contract with your supplier. An LOA allows us to find out things like your consumption, your meter details, and your tariff. All things we need in order to provide a comparable quote.
We procure hundreds of thousands of pounds worth of energy each year for our customers which gives us massive leverage and buying power. The direct links we have into each supplier means our relationships are more established. And the fact that we are able to go out to market and contact over 20 suppliers at once also gives us a better overview. All these factors contribute to us being able to find you a better rate.
Regardless of what you decide to do, we deal with the entire process. A lot of research suggests customers are best switching to find the best deal but it almost always comes down to which supplier is competitive at the time of renewal. We will never ask you to move if we can renew you with your current supplier at a cheaper cost.
Certainly. We can discuss the debt with your current supplier and arrange a payment plan in many cases. We can also validate the outstanding balance to ensure the supplier is asking you for the correct amount and arrange a refund if this is not the case.
Give us a call on 0151 558 0191, or start a LiveChat - we'd be happy to answer a quick question!


The Proline Utilities Management team are constantly looking to evolve and develop new relationships.

We believe that strong alliances are fundamental when it comes to growing a business.

Our aim is to improve knowledge and increase effectiveness by drawing on a wider pool of expertise. Partnerships allow us to do just that.
To discuss our partnership opportunities, please give Proline Utilities a call on 0151 558 0191 and one of our energy experts will be happy to answer any questions or concerns you may have.

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